Salesforce Functional consultant – CPQ

Exp: 5-8 yrs

Key Responsibilities :

Must have hands on salesforce CPQ experience. 

Requirement Gathering & Analysis:

• Collaborate with stakeholders to gather and document business requirements.
• Analyze business processes and identify areas for Salesforce-based improvements.
• Translate business needs into functional specifications and user stories. 

Documentation:

• Create and maintain functional documentation, including process flows, wireframes and Functional document.
• Create EPIC and user story structure and maintain it throughout the project lifecycle. 

Solution Design:

• Support scalable and robust Salesforce solutions, leveraging industry best practices.
• Recommend and implement configurations, permissions, workflows, and third-party app integrations to meet business objectives.
• Conduct gap analysis and propose innovative solutions to meet complex business challenges. 

Implementation & Configuration:

• Configure Salesforce features, including Sales Cloud, Service Cloud, Experience Cloud
• Contribute and optimize custom objects, fields, validation rules, and workflows.
• Partner and support developers to ensure customizations align with the functional design. 

Testing & Deployment:

• Review test cases and coordinate user acceptance testing (UAT).
• Ensure a smooth deployment of Salesforce solutions to production.
• Provide post-deployment support to resolve issues and ensure user adoption. 

Stakeholder Collaboration:

• Act as a trusted advisor to clients, guiding them in adopting Salesforce best practices.
• Lead workshops, presentations, and training sessions for business users across multiple geos.
• Manage client expectations and communicate project status effectively. 

Mentorship & Knowledge Sharing:

• Mentor junior consultants and share best practices within the team.
• Stay updated on Salesforce releases and trends to provide cutting-edge solutions. 

Qualifications & Skills: 

• Salesforce Experience & Certifications:
• 5+ years of hands-on experience as a Salesforce Consultant, Functional Analyst, Business Analyst or similar role in CPQ.
• Proven experience in delivering end-to-end Salesforce implementations across multiple industries.
• Expertise in Core Salesforce clouds, Sales, Service, Experience
• Salesforce certifications such as Salesforce Administrator, Salesforce Sales Cloud Consultant, Service Cloud Consultant, FSL, or Platform App Builder are highly desirable. 

Technical Skills:

• Strong understanding of Salesforce capabilities, configurations, and declarative tools.
• Experience with business process mapping and workflow optimization.
• Familiarity with Salesforce declarative tools such as Flow, Process Builder, and Validation Rules.
• Familiarity with integration tools (e.g., MuleSoft) and third-party apps from AppExchange.